Digital Transformation
Digital Transformation is the application of digital technologies to change business models and create new value opportunities. It involves reimagining operations and customer experiences, promoting innovation and efficiency.
The strong use of Information and Communication Technologies (ICT) originated in the 70s, became popular in the 90s, contributing to increased consumption, improved quality of life, and well-being of people in the information society, connected by various services of both commercial and governmental natures. In this context, terms such as electronic government, e-Government, and Digital Government emerged, along with concerns about the Digital Divide, reflecting on digital inclusion/exclusion as factors impacting the social inclusion of various populations. The impacts necessitate formulating digital transformation strategies for the involved organizations and institutions.
The Brazilian Federal Government’s Digital Public Services Transformation project involves research, development, and innovation in methodologies, models, and tools that promote the automation and digitization of public services offered by the Ministry of Economy (ME), by the Special Secretariat for Debureaucratization, Management, and Digital Government (specifically by the Secretariat of Digital Government (SGD), aiming at the transformation of federal public services. The project was established between UnB (ITRAC Laboratory of the Faculty of Gama) and the ME.
About the Area Coordinator
Prof. George Marsicano
More About the Coordinator
As another initiative, the ongoing doctoral project of Prof. MSc Ricardo Kosloski, discussing the impact factors associated with the area of software quality, on the use of e-Gov services by elderly people, a population continuously growing worldwide, as well as in Brazil.
In the Brazilian context, after a population growth peak between the 50s/60s, improvements in medicine and hygiene minimized mortality rates. Subsequently, social phenomena such as family planning, urbanization, migration flows, and the participation of women in the workforce balanced mortality and fertility rates, resulting in more modest demographic growth and consequently in the aging of the Brazilian population, following a global trend. Moreover, involving specific populations in the digital transformation process aims to give them a voice and empowerment towards achieving an e-Democracy characteristic of the information society, according to international guidelines established by works like Nothing about us, without us (CHARLTON, 2004).
Research Team
Researchers
Adjunct Professor at the University of Brasília (UnB), working in the undergraduate Software Engineering program on software engineering, software metrics, testing, and software quality.
Master’s degree
Adriano Nunes Soares
Postmortem Analysis of the Ministry of Foreign Affairs Software Atelier
Master's Thesis in Applied Computing, University of Brasília (Brazil)•2025
Advisor(s)
Previous Researchers
Master’s degree
- 2023
Luciana Santos de Assis
Critical Evaluation and Case Study on the Implementation of Gamification in Organizational Contexts
Master's Thesis in Applied Computing, University of Brasília (Brazil)
Advisor(s)Gamification is a way to use game elements and apply them in real-world contexts to motivate people and create a more productive environment. Considered a tool aimed at increasing engagement, gamification can be applied across various areas, including organizational activities. This work proposes a Case Study at the Brazilian Agricultural Research Corporation (Embrapa), analyzing the effects of a gamification solution applied to the Innovation Macroprocess (MPI), which is responsible for managing research, development, and innovation solutions for the sustainability of the Brazilian agribusiness. The main goal is to evaluate the effectiveness of gamification in enhancing engagement, collaboration, and motivation of employees regarding the use of the Asset Management System (Gestec), a computational tool that implements part of the MPI. Initially, a study of the theoretical foundations of gamification was conducted, followed by a Systematic Literature Review (SLR) to investigate the main frameworks, techniques, and effects of gamification solutions in organizational environments. Subsequently, a Case Study was initiated with the identification of the motivational profile of the target audience and the development of a project that includes the application of sixteen gamification requirements. Of these, ten requirements were prioritized and implemented for the experimentation phase, which was made available to a group of twenty-seven participants to evaluate the effects of the proposed solution. Overall, the results indicated an improvement in the motivational perception regarding the use of the system. - 2025
Sandro Leite Furtado
Identification of additional security factors and their applicability in the gov.br identity
Master's Thesis in Applied Computing, University of Brasília (Brazil)
Advisor(s)
Undergraduate Research
Ana Carolina Costa César
Solution to enable financial donations through DOARTI
Undergraduate Research•2021
Advisor(s)Priscila Yukie Yamada
Diagnostics and service modeling for government agencies
Undergraduate Research•2018
Advisor(s)Shayane Marques Alcantara
Identification, modeling, and prototyping of services
Undergraduate Research•2018
Advisor(s)Victor Hugo Arnaud Deon
Development of tools for service automation
Undergraduate Research•2018
Advisor(s)Henrique Santos
Comparative analysis between software acquisition process models and Normative Instruction No. 04
Undergraduate Research•2010
Advisor(s)
Bachelor’s Thesis
- 2025
Kalebe Lopes da Cunha, Murilo Schiler Lopes Santana
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2025
Felipe Direito Corrieri de Macedo
FTV Scout: system for notation and performance analysis in footvolley
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2024
Christian Fleury Alencar Siqueira, Thiago Siqueira Gomes
Agromart: integration and publication of the application for family farming
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2024
Guilherme Rogelin Vial, Lucas Braun Vieira Xavier
Modeling flows for an application aimed at legal education
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2024
João Pedro Alves Machado, Júlio César Martins França
Rendering flows of a legal education application on mobile devices
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2023
Abner Filipe Cunha Ribeiro, Rafael Leão Teixeira de Magalhães
Association for Agromart applications of a CSA in cloud
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2023
Felipe Boccardi Silva Agustini, Giovanna Borges Bottino
Payment integration module and maintenance for the Agromart software
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2022
Fabiana Luiza Vasconcelos Pfeilsticker Ribas
Accessibility analysis for older adults in e-Gov services - a case study
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2022
Byron Kamal Barreto Correa, Igor Guimaraes Veludo
An evolution of the Agromart project - open source, payment methods, and co-farmer management
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2022
João Gabriel Rossi, Paulo Vitor Coelho da Rocha
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2023
Marcelo Victor de Sousa Silva, Washington Bispo Arishita Júnior
FormsGeo - A Geolocation-Based App for Social Surveys
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2023
André Aben-Athar de Freitas, Pedro Vitor de Salles Cella
An evolution of the Agromart project - individualized and automated deployment of a CSA environment
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2021
Filipe Toyoshima Silva
State of practice of software maintenance in the context of early-stage software startups
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2018
Laércio Silva de Sousa Júnior
Determining the authorship rate within a project using Git
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2018
Jonathan Nogueira Rufino Batista Paiva, Luis Henrique Nunes Guimarães
NotifiCar - app for monitoring the status of cars in a city
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2015
Igor de Araújo Ramos
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2015
Thiago Silveira Honorato
A proposal for a selection method for CMS systems
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2014
Rafael Ferreira dos Santos
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)TopicsThis work aims to evaluate the deployment of a Service Desk tool for IT service management in a public organization, aligning with its strategic objectives, daily operations, organizational needs, and the ITIL v3 infrastructure library. IT services are crucial for organizational activities, with management applications being integral for client access to these services. In the public sector, the increasing demand for quality service delivery emphasizes the importance of effective IT management applications to adapt to constant IT changes. The study identifies the lack of proper IT service management or flawed management as a source of service availability issues, resource overallocation, and negative impacts on IT's reputation. It focuses on the Ministry "A" scenario, highlighting the necessity for an effective IT Service Management tool, OTRS, based on Incident Management processes to improve the IT Governance Index (iGovTI). This End Graduation Work seeks to assess the implementation process of OTRS and its potential to enhance IT Service Management governance. - 2023
Rafael Berto Pereira
From defining software engineering guidelines to the complementary use of ChatGPT: a case study of startups in the Federal Government
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2025/2
Miguel Matos Costa de Frias Barbosa
Support System for Organizational Process Analysis: An Approach with Artificial Intelligence and Context Control
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2022
Fabiana Luiza Vasconcelos Pfeilsticker Ribas
Accessibility analysis for older adults in e-Gov services
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2013
Maylon Feliz Brito
Knowledge Transfer in Software Processes in Software Factory Contracting by the Brazilian Federal Government
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2013
Artur Potiguara Carvalho
Organizational Innovation in Software Engineering in the Context of Public Companies
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2013
Eduardo Pinto Barbosa
Validity in Software Factory Contracting Processes Based on Agile Principles
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2012
Caio Appelt Resende
Restructuring the Eficiente Tool Aiming at Adapting It to BPMN Notation
Bachelor of Computer Science - University of Brasília (Brazil)
Advisor(s)
Current Projects
- Digital Transformation Project - The Brazilian Federal Government’s Public Services Digital Transformation project involves research, development, and innovation in methodologies, models, and tools that promote the automation and digitalization of public services.
Publications and Productions
Publications (48)
- 2025
Kalebe Lopes da Cunha, Murilo Schiler Lopes Santana
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2025
Felipe Direito Corrieri de Macedo
FTV Scout: system for notation and performance analysis in footvolley
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2025
Wander Cleber Maria Pereira da Silva, CANEDO, EDNA DIAS, MARSICANO, GEORGE, FIGUEIREDO, REJANE
Fast Track for Collaborative Solutions: A Methodology for Public Service Design Workshops Supported by LLMs
26th Annual International Conference on Digital Government Research (dg.o 2025) • Porto Alegre
Topics - 2025
Elaine VENSON, SOUZA, J., CAMPOS, S., FIGUEIREDO, REJANE, MARSICANO, GEORGE, Wander Cleber Maria Pereira da Silva
Reflections on Collaborative Design: Lessons from Creating a Digital Public Service App
26th Annual International Conference on Digital Government Research (dg.o 2025) • Porto Alegre
Topics - 2025
KOSLOSKI, RICARDO AJAX DIAS, MOURA, L., GOMES, M. M. F.
ASPÉCTOS DE QUALIDADE DE PRODUTO DE SOFTWARE NO USO DE E-GOV: UMA ANÁLISE BASEADA NAS PERSPECTIVAS DE PESSOAS IDOSAS EM UMA CIDADE NO BRASIL
ARACÊ - DIREITOS HUMANOS EM REVISTA
Article accepted for publication. - 2024
Christian Fleury Alencar Siqueira, Thiago Siqueira Gomes
Agromart: integration and publication of the application for family farming
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2024
Guilherme Rogelin Vial, Lucas Braun Vieira Xavier
Modeling flows for an application aimed at legal education
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2024
João Pedro Alves Machado, Júlio César Martins França
Rendering flows of a legal education application on mobile devices
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2024
Rejane Maria da Costa Figueiredo, PEDROSA, G. V., GARDENGHI, J. L. C., Elaine VENSON, JUDICE, M., JUDICE, A. C. B., COSTA, F. F., Wander Cleber Maria Pereira da Silva, MARSICANO, GEORGE
Reflections on Collaborative Design: Lessons from Creating a Digital Public Service App
Brasília
Topics - 2024
KOSLOSKI, RICARDO AJAX DIAS, MOURA, L., GOMES, M. M. F.
INCLUSÃO PARTICIPATIVA DE PESSOAS IDOSAS USANDO E-GOV NO BRASIL: UM MAPEAMENTO SISTEMÁTICO DE LITERATURA
REVISTA DO SERVICO PUBLICO (ONLINE)
TopicsArticle accepted for publication. - 2024
MARSICANO, G. C., CANEDO, EDNA, RAMOS, C. S., FIGUEIREDO, R. M. C., PEDROSA, G. V.
Digital Transformation of Public Services in a Startup-Based Environment: Job Perceptions, Relationships, Potentialities and Restrictions
JOURNAL OF UNIVERSAL COMPUTER SCIENCE, 30(6) (720-757)
Topics - 2023
MARSICANO, GEORGE, CANEDO, EDNA, PEDROSA, GLAUCO, RAMOS, CRISTIANE, FIGUEIREDO, REJANE
Digital Transformation of Public Services from the Perception of ICT Practitioners in a Startup-Based Environment
25th International Conference on Enterprise Information Systems, p490 • Prague
Topics - 2023
Luciana Santos de Assis
Critical Evaluation and Case Study on the Implementation of Gamification in Organizational Contexts
Master's Thesis in Applied Computing, University of Brasília (Brazil)
Advisor(s)Gamification is a way to use game elements and apply them in real-world contexts to motivate people and create a more productive environment. Considered a tool aimed at increasing engagement, gamification can be applied across various areas, including organizational activities. This work proposes a Case Study at the Brazilian Agricultural Research Corporation (Embrapa), analyzing the effects of a gamification solution applied to the Innovation Macroprocess (MPI), which is responsible for managing research, development, and innovation solutions for the sustainability of the Brazilian agribusiness. The main goal is to evaluate the effectiveness of gamification in enhancing engagement, collaboration, and motivation of employees regarding the use of the Asset Management System (Gestec), a computational tool that implements part of the MPI. Initially, a study of the theoretical foundations of gamification was conducted, followed by a Systematic Literature Review (SLR) to investigate the main frameworks, techniques, and effects of gamification solutions in organizational environments. Subsequently, a Case Study was initiated with the identification of the motivational profile of the target audience and the development of a project that includes the application of sixteen gamification requirements. Of these, ten requirements were prioritized and implemented for the experimentation phase, which was made available to a group of twenty-seven participants to evaluate the effects of the proposed solution. Overall, the results indicated an improvement in the motivational perception regarding the use of the system. - 2023
Abner Filipe Cunha Ribeiro, Rafael Leão Teixeira de Magalhães
Association for Agromart applications of a CSA in cloud
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2023
Felipe Boccardi Silva Agustini, Giovanna Borges Bottino
Payment integration module and maintenance for the Agromart software
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2022
Fabiana Luiza Vasconcelos Pfeilsticker Ribas
Accessibility analysis for older adults in e-Gov services - a case study
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2022
Byron Kamal Barreto Correa, Igor Guimaraes Veludo
An evolution of the Agromart project - open source, payment methods, and co-farmer management
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2022
João Gabriel Rossi, Paulo Vitor Coelho da Rocha
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2023
Marcelo Victor de Sousa Silva, Washington Bispo Arishita Júnior
FormsGeo - A Geolocation-Based App for Social Surveys
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2023
André Aben-Athar de Freitas, Pedro Vitor de Salles Cella
An evolution of the Agromart project - individualized and automated deployment of a CSA environment
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2023
ERVEN, RICARDO CORDEIRO GALVÃO SANTANA VAN, DIAS, POLLYANNA C. O., JUBÉ, DEMÉTRIUS DE ALMEIDA, CORRÊA, GEORGE MARSICANO, CANEDO, EDNA DIAS
Avaliação de Conhecimento em Engenharia de Requisitos no Startup Gov.br
Porto Alegre
- 2022
CAVALCANTI, P. P., FREITAS, S. A. A.
Evaluation of the Change in the Quality of Reports with the Application of Gamification in a Corporative Institution
Proceedings of the 24th International Conference on Human-Computer Interaction, p353-367
- 2022
FURTADO, S. L., MARSICANO, G. C.
Identification and Applicability of Additional Security Factors on the GOV.BR Digital Identity Platform
19th CONTECSI - International Conference on Information Systems and Technology Management • São Paulo
Topics - 2022
MOURA, D. R. C., MARSICANO, G. C.
Proposição de Melhoria de Usabilidade da Interação entre Usuário e Sistema Corporativo
19th CONTECSI - International Conference on Information Systems and Technology Management • São Paulo
- 2021
Filipe Toyoshima Silva
State of practice of software maintenance in the context of early-stage software startups
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2021
MARIANI, C. B., RAMOS, J. C. C., RODRIGUES, L. S., KOSLOSKI, R. A. D., FECHINE, V. M. R.
REVISTA DO CEAM, 7 (56-78)
Topics - 2021
YAMAUCHI, EDUARDO, MACIEL, CRISTIANO, MENDES, FABIANA, UEDA, GUSTAVO, PEREIRA, VINICIUS
Digital Legacy Management Systems: Theoretical, Systemic and Users Perspective
23rd International Conference on Enterprise Information Systems, p41
Topics - 2018
Laércio Silva de Sousa Júnior
Determining the authorship rate within a project using Git
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2018
Jonathan Nogueira Rufino Batista Paiva, Luis Henrique Nunes Guimarães
NotifiCar - app for monitoring the status of cars in a city
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2018
FIGUEIREDO, R.M.C., SANTOS, R.R., FREITAS, S. A. A.
Governança em tecnologia de informação e comunicação para o setor público
TCU
TopicsISBN: 9788560365272 - 2018
FREITAS, S. A. A., CANEDO, EDNA, SANTOS FELISDÓRIO, RODRIGO, LEÃO, HELOISE
Analysis of the Risk Management Process on the Development of the Public Sector Information Technology Master Plan
INFORMATION, 9 (248)
- 2018
DANTAS, J. M., FREITAS, S. A. A.
Gestão de Continuidade de Serviços de TI: Site de Contingência
TopicsISBN: 9788560365272 - 2018
FELISDORIO, R. C. S., FREITAS, S. A. A.
TopicsISBN: 9788560365272 - 2018
MARTINS, L. B., FREITAS, S. A. A.
Gestão de riscos e governança de TI aplicada à rede de comunicação governamental
TopicsISBN: 9788560365272 - 2018
POLETTO, J. A. R., FREITAS, S. A. A.
TopicsISBN: 9788560365272 - 2016
CALAZANS, ANGELICA TOFFANO SEIDEL, KOSLOSKI, Ricardo Ajax Dias, FERNANDO, G.
Proposta de modelo de medições para contratação do gerenciamento de processo de negócio (Business Process Management - BPM)
Revista de Gestão da Tecnologia e Sistemas de Informação, 13 (275-300)
Topics - 2016
Endo, L, MENDES, F. F., Canedo, E. D.
Supportive metrics to estimate the effort to develop Business Intelligence system
11th Iberian Conference on Information Systems and Technologies (CISTI) • Gran Canaria, Spain
Topics - 2015
Igor de Araújo Ramos
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2015
Thiago Silveira Honorato
A proposal for a selection method for CMS systems
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2014
Rafael Ferreira dos Santos
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)TopicsThis work aims to evaluate the deployment of a Service Desk tool for IT service management in a public organization, aligning with its strategic objectives, daily operations, organizational needs, and the ITIL v3 infrastructure library. IT services are crucial for organizational activities, with management applications being integral for client access to these services. In the public sector, the increasing demand for quality service delivery emphasizes the importance of effective IT management applications to adapt to constant IT changes. The study identifies the lack of proper IT service management or flawed management as a source of service availability issues, resource overallocation, and negative impacts on IT's reputation. It focuses on the Ministry "A" scenario, highlighting the necessity for an effective IT Service Management tool, OTRS, based on Incident Management processes to improve the IT Governance Index (iGovTI). This End Graduation Work seeks to assess the implementation process of OTRS and its potential to enhance IT Service Management governance. - 2023
Rafael Berto Pereira
From defining software engineering guidelines to the complementary use of ChatGPT: a case study of startups in the Federal Government
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2025/2
Miguel Matos Costa de Frias Barbosa
Support System for Organizational Process Analysis: An Approach with Artificial Intelligence and Context Control
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2025
Sandro Leite Furtado
Identification of additional security factors and their applicability in the gov.br identity
Master's Thesis in Applied Computing, University of Brasília (Brazil)
Advisor(s) - 2022
Fabiana Luiza Vasconcelos Pfeilsticker Ribas
Accessibility analysis for older adults in e-Gov services
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2013
Maylon Feliz Brito
Knowledge Transfer in Software Processes in Software Factory Contracting by the Brazilian Federal Government
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2013
Artur Potiguara Carvalho
Organizational Innovation in Software Engineering in the Context of Public Companies
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s)Topics - 2013
Eduardo Pinto Barbosa
Validity in Software Factory Contracting Processes Based on Agile Principles
Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)
Advisor(s) - 2012
Caio Appelt Resende
Restructuring the Eficiente Tool Aiming at Adapting It to BPMN Notation
Bachelor of Computer Science - University of Brasília (Brazil)
Advisor(s)
Contact & Collaboration
- Email for information and team contact: georgemarsicano@unb.br.