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Cristiane Soares Ramos

Professor at the University of Brasília (UnB), working in the Software Engineering undergraduate program on software quality, digital government, and software engineering education.

Explore profile See sections
Gamification Learning Analytics Verification, Validation and Testing Software Quality Active Learning OctaAnalysis Project
Cristiane Soares Ramos
Focus areas

6 mapped topic(s) in this profile.

Overview

Projects, supervisions, and academic production arranged in a single reading flow.

Academic and Professional Profile

  • Current Position: Professor at the University of Brasília (UnB), engaged in the undergraduate Software Engineering program since 2010, currently holding the rank of Adjunct Professor.
  • Fields of Expertise: Software Engineering, software quality, digital government, software engineering education, active learning, and gamification.
  • Institutional Role: Member of the CNPq/UnB research group on Software Engineering, ICT Governance, and Digital Governance, and collaborator of the Center for Software Studies, Development, and Innovation.

Academic Background

  • Professional Master’s in Knowledge Management and Information Technology - Catholic University of Brasília (UCB), Brazil (2002-2004), in the software engineering area with a focus on software quality.
  • Bachelor’s in Data Processing - Catholic University of Brasília (UCB), Brazil (1996-1997).
  • Bachelor’s in Computer Science - Catholic University of Brasília (UCB), Brazil (1993-1996).
  • Complementary training in software quality, metrics and measurement, MPS.Br, CMMI, scientific methodology, distance education, neuroscience in teaching, and active learning strategies.

Professional Activities and Teaching

  • Professor at UnB/FGA since 2010, working in teaching, research, and extension within the Software Engineering program.
  • She has taught courses such as Introduction to Computer Science, Introduction to Engineering, Measurement and Analysis, Software Quality, Special Topics in Software Engineering, Software Verification and Validation, and Software Requirements.
  • Her research work covers software quality, digital government, software engineering education, and gamification, including activities within CEDIS and institutional initiatives such as the Learning for the Third Millennium Program.
  • Previous experience includes software process improvement and quality work at Politec and LinkNet, as well as graduate teaching at UCB, IESB, and UniCESP.

Contributions and Acknowledgments

  • Best Paper Award at ICCSA for the work “A process to identify player’s motivational profiles for designing a gamification project” (2024).
  • Class patron of the Software Engineering graduating class at UnB (2021/1).
  • MPS.Br Evaluator - SOFTEX (2007).
  • MPS.Br Implementer - SOFTEX (2006).
  • Best master’s dissertation in software quality for the year 2004, recognized in 2005.

Research Areas

Active Learning Methodologies
Active Learning Methodologies

Active learning methodologies in higher education have been gaining increasing relevance in the contemporary educational landscape, largely due to advancements in the science of learning.

Open area
Gamification
Gamification

Gamification is a process that uses elements, techniques, and game design mechanics in contexts not related to games, aiming to increase user motivation, participation, and engagement. …

Open area
Software Quality
Software Quality

Constitutes a fundamental pillar in software engineering, directly reflecting on user satisfaction, operational efficiency, and the sustainability of computer systems.

Open area

Products

Products created with this researcher participation (creator, supervisor, or collaborator listed in metadata).

OctaAnalysis

Digital platform by CEDIS/UnB to support the design, management, and analysis of gamified educational and collaborative experiences with integrated analytics.

SAGA

The Academic Management Support System - SAGA is a tool developed to assist academic managers in monitoring indicators for undergraduate courses.

Current Projects

  • OctaAnalysis Project - Ongoing CEDIS project focused on the research, design, validation, and continuous evolution of methods and infrastructures for gamification and learning analytics, with OctaAnalysis as its resulting product.
  • Studies for gamifying the Science and Technology Popularization and Dissemination Platform (2023-2024).
  • Digital Transformation of public services in the Brazilian government (2021-2022).
  • Public Service Automation within the Service Transformation initiative, in partnership between UnB and the Ministry of Planning (2017-2020).
  • Improvement of the Information Technology Solutions Framework for the Ministry of Communications (2017).
  • Learning for the Third Millennium Program - A3M (2021-2024).
  • Software Metrics to support management in companies (2002-2005).

Supervisory Experience

Current Supervisions

CEDIS volunteer

Former Supervisions

Postgraduate Specialization

  1. Antônio Henrique Braz Filho

    Proposal for Improving a Software Product Supported by the Evaluation of Quality Characteristics

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2010
    Advisor(s)
    Cristiane Ramos

  2. Diogo Alves Miranda

    Proposal for Improving a Maintenance Process

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2010
    Advisor(s)
    Cristiane Ramos

  3. Igor Marrocos

    Analysis and Resolution of Problem Causes: Proposing Improvements to Software Processes

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2010
    Advisor(s)
    Cristiane Ramos

  4. Maria Eva Macedo

    Proposal for Improving the Project Management Process for a Software Factory

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2010
    Advisor(s)
    Cristiane Ramos

  5. Nívia C. Queiroz

    Application of a Method for Reverse Engineering in Legacy Systems

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2010
    Advisor(s)
    Cristiane Ramos

  6. Diego J. Macêdo

    Using GQM to Evaluate the Maintenance Complexity of Legacy Systems

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2009
    Advisor(s)
    Cristiane Ramos

  7. Leonardo Lima de Menezes

    A Study on the Practice of the Requirements Validation Activity in Companies

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2009
    Advisor(s)
    Cristiane Ramos

  8. Pauliane Alves de Paula

    Proposal for Associating an Agile Development Process with the Use of a CASE Tool

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2009
    Advisor(s)
    Cristiane Ramos

  9. Rafael Sermenho Pedroso

    Evaluation of Legacy Systems in Delphi

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2009
    Advisor(s)
    Cristiane Ramos

  10. Renato de Oliveira Silva

    Mapping and Proposal for Improvement of a Software Maintenance Process

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2009
    Advisor(s)
    Cristiane Ramos

  11. Tiago Souza Fraga

    Proposal of a Software Development Process for Small Teams

    Specialization in Software Engineering, Catholic University of Brasília (Brazil)

    2008
    Advisor(s)
    Cristiane Ramos

  12. Márcios Messias Fernandes da Silva

    Use of Function Point Analysis to Measure the Size of Workflow Systems

    Specialization in Project Engineering in Information Systems, UniCESP (Brazil)

    2007
    Advisor(s)
    Cristiane Ramos

  13. Carlos Renato dos Santos Ramos

    Effort Estimation for Software Maintenance: A Preliminary Investigation

    Specialization in Project Engineering in Information Systems, UniCESP (Brazil)

    2006
    Advisor(s)
    Cristiane Ramos

  14. Lúcia Freire Vieira, Janaína Almeida de Deus

    Essential Documentation for Evaluating Legacy Systems: A Preliminary Study

    Specialization in Project Engineering in Information Systems, UniCESP (Brazil)

    2006
    Advisor(s)
    Cristiane Ramos

Undergraduate Research

Bachelor’s Thesis

  1. Denniel William Roriz Lima

    Exploring gamification in agile software development: a study on challenges, approaches, and guidelines for implementation

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2025
    Advisor(s)
    Cristiane Ramos

  2. Luana Souza Silva Torres

    Development process for collaborative projects: the Agromart experience

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2025
    Advisor(s)
    Cristiane Ramos

  3. Daniel Barcelos Moreira, Juliana Pereira Valle Gonçalves

    Accessibility evaluation tools for websites used by older adults: guidelines to support selection

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2024
    Advisor(s)
    Cristiane Ramos

  4. Eduardo Miranda Roriz, Ian Pereira de Souza Rocha

    Data quality in a big data environment: a systematic mapping

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2024
    Advisor(s)
    Cristiane Ramos

  5. Nathalia Lorena Cardoso Dias

    Why are already defined software improvement processes not being used by companies? A literature review

    Bachelor of Software Engineering - University of Brasília (Brazil)

    2024

  6. Giulia Lobo Barros

    Improvement of a software requirements engineering process

    Bachelor of Software Engineering - University of Brasília (Brazil)

    2023

  7. Ricardo de Castro Loureiro

    Technologies for inclusion: Metrics for evaluating web page accessibility for visually impaired people

    Bachelor of Software Engineering - University of Brasília (Brazil)

    2023

  8. Amanda Emilly Muniz de Menezes

    Identifying Factors Affecting Dropout in Higher Education

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2022
    Identifying factors that influence academic dropout is crucial for coordinators to take preventive actions against student desertion. This thesis aims to explore the current state of research in the field, seeking to understand the main factors associated with academic dropout and how they can be applied in predictive models of dropout. A quantitative, exploratory, and explanatory applied research was conducted, using case study techniques and bibliographic research. The systematic literature review indicated that dropout could be predicted by academic, demographic, and learning factors. Using these factors, predictive models were developed with the help of machine learning algorithms, whose predictions proved sensitive to changes in course flows. It concludes that academic, demographic, and learning factors are effective in predicting dropout, with the selection and application method of these factors being crucial for achieving accurate predictive results. Moreover, the application of academic factors in predictive models requires consideration of the specific context of the analyzed data.

  9. Fabiana Luiza Vasconcelos Pfeilsticker Ribas

    Accessibility analysis for older adults in e-Gov services

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2022
    Advisor(s)
    Cristiane Ramos

  10. Gabriel Batista Albino Silva, Helena Bretas Goulart

    Identification of non-functional requirements for serious games focused on the special needs of children with ADHD

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2022
    Advisor(s)
    Cristiane Ramos

  11. Letícia Karla Soares Rodrigues de Araújo

    Identifying Factors Affecting Dropout in Higher Education

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2022
    Identifying factors that influence academic dropout is crucial for coordinators to take preventive actions against student desertion. This thesis aims to explore the current state of research in the field, seeking to understand the main factors associated with academic dropout and how they can be applied in predictive models of dropout. A quantitative, exploratory, and explanatory applied research was conducted, using case study techniques and bibliographic research. The systematic literature review indicated that dropout could be predicted by academic, demographic, and learning factors. Using these factors, predictive models were developed with the help of machine learning algorithms, whose predictions proved sensitive to changes in course flows. It concludes that academic, demographic, and learning factors are effective in predicting dropout, with the selection and application method of these factors being crucial for achieving accurate predictive results. Moreover, the application of academic factors in predictive models requires consideration of the specific context of the analyzed data.

  12. Letícia Karla Soares Rodrigues de Araújo, Amanda Emily M. de Menezes

    Prediction of dropout in higher education

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2022
    Advisor(s)
    Cristiane Ramos

  13. Allan Jefrey Pereira Nobre

    Using Learning Analytics and Educational Data Mining to Support Pedagogical Decisions During TBL Methodology Application

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2021
    Advisor(s)
    Cristiane Ramos

  14. Ateldy Borges Brasil Filho

    Gamification evaluation: a practical application in a junior enterprise

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2021
    Advisor(s)
    Cristiane Ramos

  15. Augusto Moreno Vilarins Cardoso da Silva, Ícaro Pereira de Oliveira

    Usability information extraction from app comments on the Play Store

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2021
    Advisor(s)
    Cristiane Ramos

  16. Filipe Toyoshima Silva

    State of practice of software maintenance in the context of early-stage software startups

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2021
    Advisor(s)
    Cristiane Ramos

  17. Gustavo Vieira Braz Gonçalves, Luiz Guilherme S da Silva

    Development of a software solution for fleet management, a practical application

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2020
    Advisor(s)
    Cristiane Ramos

  18. Lucas Gomes Pereira

    Applying Gamification Techniques to the Team-Based Learning Methodology: Applying Octalysis in TBL Phase 1

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2020
    Advisor(s)
    Cristiane Ramos

  19. Sannya Santana de Arvelos

    Planning software process improvement based on issue analysis

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2020
    Advisor(s)
    Cristiane Ramos

  20. Victor Hugo Arnaud Deon

    PGTBL - Team-Based Learning management platform

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2019
    Advisor(s)
    Cristiane Ramos

  21. Antonio Bezerra da Silva Júnior

    Tool support for the quality assurance process: QUASAR - Software Quality and Results Assessment

    Senior Project (Bachelor of Software Engineering) - University of Brasília (Brazil)

    2013
    Advisor(s)
    Cristiane Ramos

Publications (14)

  1. MARSICANO, G. C., CANEDO, EDNA, RAMOS, C. S., FIGUEIREDO, R. M. C., PEDROSA, G. V.

    Digital Transformation of Public Services in a Startup-Based Environment: Job Perceptions, Relationships, Potentialities and Restrictions

    JOURNAL OF UNIVERSAL COMPUTER SCIENCE, 30(6) (720-757)

    2024
    DOI: 10.3897/jucs.106979

  2. Sergio Antônio Andrade Freitas, Cristiane S. Ramos, Eduardo Bessa Pereira da Silva, Marcia Renata Mortari, Dianne Magalhaes Viana

    Implementing Neuroscientific Principles in Gamified Software Engineering Courses

    Frontiers in Education 2024 • Washington DC, USA

    2024
    DOI: 10.1109/FIE61694.2024.10893484 Spotify

  3. Sergio Antônio Andrade Freitas, Mylena Angélica S. Farias, Cristiane S. Ramos, Marcus Vinícius Paiva Martins, Juan Mangueira Alves, Leda Cardoso S. Pinto

    Crafting Personalized Learning Environments Through Motivational Profiling

    Frontiers in Education 2024 • Washington DC, USA

    2024
    DOI: 10.1109/FIE61694.2024.10893473 Spotify

  4. Cristiane S. Ramos, Mylena Angélica S. Farias, Sergio Antônio Andrade Freitas, Marcus Vinícius Paiva Martins, Juan Mangueira Alves, Leda Cardoso S. Pinto

    A Process to Identify Players’ Motivational Profiles for Designing a Gamification Project

    24th International Conference on Computational Science and Its Applications - ICCSA 2024, p49-67 • Hanoi, Vietnam

    2024
    DOI: 10.1007/978-3-031-64608-9_4 Spotify
    This article presents an innovative process for identifying the motivational profiles of a specific target audience using three distinct strategies: assessment by judges, application of game dynamics, and the Intrinsic Motivation Inventory (IMI) questionnaire. Each strategy aims to align with the Octalysis framework, emphasizing the importance of personalization and adaptability in gamification. The process is tested on a gamification project within a Brazilian government portal for scientific dissemination, focusing on engaging Brazilian students in science. The analysis reveals differences in strategy outcomes, highlighting the requirement of a multifaceted approach to accurately capture the target audience’s motivational profiles and improve gamification effectiveness.

  5. Cristiane S. Ramos, Dianne M. Viana, Eduardo Bessa, Márcia R. Mortari, Sergio Antônio Andrade Freitas

    Learning Indicators as Tools for Continuous Improvement in the Educational Environment

    PAEE/ALE 2024 - International Conference on Active Learning in Engineering Education, p245-254 • San Andrés Islas - Colombia

    2024
    ISSN: 2183-1378
    In today's fast-paced world characterized by rapid knowledge evolution and increasing information valuation, the education sector faces unprecedented challenges. These challenges require a continuous commitment to the evaluation and enhancement of pedagogical practices, adapting them to emerging needs and challenges. In this context, learning indicators emerge as fundamental instruments, offering detailed insights into the efficiency of active learning methods and strategies, and student progress in the development of essential competencies. This article is dedicated to exploring the implementation of two key indicators in the educational environment, aiming at optimizing the quality of teaching and learning in engineering course disciplines. The first indicator analyzed focuses on identifying students' prior knowledge and assimilating new concepts, fundamental for meaningful learning. The second indicator seeks to evaluate the consolidation of engrams, that is, the formation and reinforcement of memories related to learned concepts, allowing the identification of gaps in the teaching-learning process. It is argued that the adoption of these indicators, among others, is necessary for effective educational management, allowing not only the monitoring and evaluation of pedagogical practices but also the planning of precise and well-founded interventions to establish an inclusive, efficient, and motivating learning environment.

  6. LACERDA, A. R. T., FREITAS, S. A. A., RAMOS, C. S.

    Gamified Chatbot Management Process: A way to build gamified chatbots

    10th Intelligent Systems Conference • Amsterdam, The Netherlands

    2024
    DOI: 10.1007/978-3-031-66428-1_2 Spotify
    This paper proposes the incorporation of gamification with machine learning for the development of chatbots. The Gamified Chatbot Development Process (GCMP), is a process for the development of gamified chatbots, it comprises eight activities, arranged into four steps, emphasizing gamification implementation. This process includes gamification planning, gamification management, updating chatbot content, chatbot behavior implementation, chatbot behavior validation, chatbot behavior analysis, chatbot delivery, and chatbot usage analysis. GCMP provides a clear and structured guide, allowing flexibility to accommodate each project’s specific requirements. This article describes the methodology employed, which includes the application of an experiment with software engineering students. The experiment is conducted by providing documents, holding weekly meetings, and collecting pertinent data. The applicability of GCMP in gamified chatbot projects is examined, and a new version of the process is proposed to resolve the gaps found, and conclusions are drawn based on experiments.

  7. RAMOS, C. S., VIANNA, D. M., BESSA, E., MORTARI, M. R., FREITAS, S. A. A.

    Indicadores de aprendizagem

    Biblioteca Central da Universidade de Brasília

    2023
    ISBN: DOI: 10.26512/plunb.442 | ISBN: 978-65-980478-0-1 Spotify

  8. MARSICANO, GEORGE, CANEDO, EDNA, PEDROSA, GLAUCO, RAMOS, CRISTIANE, FIGUEIREDO, REJANE

    Digital Transformation of Public Services from the Perception of ICT Practitioners in a Startup-Based Environment

    25th International Conference on Enterprise Information Systems, p490 • Prague

    2023
    DOI: 10.5220/0011826600003467

  9. SILVA, E. C., FREITAS, S. A. A., RAMOS, C. S., MENEZES, A. E. M., ARAUJO, L. K. S. R.

    A systematic review of the factors that impact the prediction of retention and dropout in higher education

    56th Hawaii International Conference on System Science • Maui

    2023

  10. CALAZANS, Angelica Toffano Seidel, MASSON, E., SOUZA, M., BRITO, I., PALDES, R., KOSLOSKI, RICARDO AJAX DIAS, RAMOS, C. S., GUIMARAES, F.

    Ensino SUPERIOR com metodologias ativas: na prática, como se faz

    Clube dos autores

    2019
    DOI: 10.29327/57070

  11. KOSLOSKI, RICARDO AJAX DIAS, RAMOS, CRISTIANE SOARES, CANEDO, E. D., GOULART, H. B.

    Aprendizagem baseada em projetos aplicada em uma disciplina de integração de Engenharias: desafios e benefícios

    Simpósio Brasileiro de Informática na Educação (SBIE) • Brasilia

    2019
    DOI: 10.5753/cbie.sbie.2019.89

  12. RAMOS, CRISTIANE SOARES, KOSLOSKI, Ricardo Ajax Dias, VENSON, ELAINE, DA COSTA FIGUEIREDO, REJANE M., DEON, VICTOR HUGO A.

    TBL as an active learning-teaching methodology for software engineering courses

    the XXXII Brazilian Symposium, p289 • Sao Carlos

    2018
    DOI: 10.1145/3266237.3266253

  13. RAMOS, C. S., OLIVEIRA, K. M., ROCHA, A. R. C.

    Critical issues in SPI Programs: A Holistic View

    The First International Conference on Advances and Trends in Software Engineering, p60-66 • Barcelona

    2015

  14. RAMOS, C. S., OLIVEIRA, K. M., ROCHA, A. R. C.

    Planejamento de Programa de Melhoria Abordagem Multimodelo

    Simpósio Brasileiro de Qualidade de Software, p79-93 • Manaus

    2015
    DOI: 10.5753/sbqs.2015.15215

Contact

  • Professional Address: University of Brasília, Gama Campus, Area Especial 2 Lote 14, Setor Central, Gama, Brasília - DF, Brazil.
  • Phone: (61) 3484-3443
  • Homepage: FGA/UnB
  • Lattes iD: CV Lattes
  • Orcid ID: Orcid Profile
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