REQGAME: a dissertation tests gamification for requirements elicitation in a federal public agency
Ana Cláudia Alves Mendes Araújo defended at UnB’s PPCA a dissertation applying gamification to the requirements elicitation process in software projects run at a federal public agency.
Brasília, 2021
Eliciting requirements in Brazilian federal public administration means engaging civil servants with dual agendas, authorities with overlapping competencies, and stakeholders who prefer written and audit-trailed responses. Silent disengagement stalls the process — and that stall shows up later as rework and underused systems. The dissertation defended in 2021 by Ana Cláudia Alves Mendes Araújo at UnB’s PPCA proposes a different intervention for that scenario, under the advising of Prof. Dr. Sergio Antônio Andrade de Freitas .
The work introduces REQGAME — an approach that applies gamification to the requirements elicitation process — and tests it in an experiment with software projects at a federal public agency. The underlying question is not whether gamification enlivens a meeting (that part is easy); it is whether, by changing the participation dynamic, the quality of the collected requirements also changes. And, if it does, along which dimension: completeness, granularity, stakeholder adherence to the final product.
The work weaves Gamification with requirements engineering — two fields that rarely converse — and provides a concrete case helping the Brazilian community debate the limits of gamified design when the problem is not motivation but institutional friction.
The dissertation was written in Portuguese and defended under the advising of Prof. Dr. Sergio Freitas at the UnB Institutional Repository.
About CEDIS: The Center for Studies, Development, and Innovation in Software (CEDIS), linked to the University of Brasília, researches and develops innovative software solutions with strong presence in Gamification .