2020 article

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

Article by Glauco Vitor Pedrosa, Ricardo Ajax Dias Kosloski, Vitor Gomes Menezes, Gabriela Yukari Iwama, Wander Cleber Maria Pereira da Silva, Rejane Maria da Costa Figueiredo (2020).

BibTeX

@article{2020-glauco-vitor-pedrosa-a-systematic-review-of-indicators-for-evaluating-the-effectivene,
  author = {Glauco Vitor Pedrosa and Ricardo Ajax Dias Kosloski and Vitor Gomes Menezes and Gabriela Yukari Iwama and Wander Cleber Maria Pereira da Silva and Rejane Maria da Costa Figueiredo},
  title = {A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services},
  year = {2020},
  journal = {Information},
  volume = {11},
  pages = {472},
  publisher = {MDPI},
  doi = {10.3390/info11100472}
}