Research, Software, AI

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PTEN

Research line

Sociotechnical systems and digital transformation

Design, construction, and evaluation of sociotechnical systems, digital services, and processes in public and social organizations.

Areas of expertise:2

Researchers:4

Linked projects:5

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Scope

This line investigates digital transformation as a sociotechnical phenomenon: public services and digital government, collaborative service-design methodologies, organizational process transformation, DevOps in organizations, and organizational information systems. Social software, through the Software for Good program, is one of its fronts; social impact is a cross-cutting dimension of all of CEDIS, not the object that defines this line.

Results range from methodologies adopted by federal agencies to free applications for NGOs and schools.

Research questions

How can citizen-centered digital public services be designed with multidisciplinary teams?
Which sociotechnical arrangements sustain process transformation in public organizations?
Which volunteer and university development models sustain social software over time?

Main methods

Service design
Action research
Case studies with public and social organizations
Usability evaluation

Recent output 70

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Linked supervisions 34

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